If you're enrolled in the course and something isn't right—refund, transfer, cancellation, recordings, billing, or anything else—start here. The fastest path is email.
maven@jaywolff.com
Include your enrollment email and cohort if known. Replies typically within 1 business day.
The information below covers most common questions. If you don't see your situation, email above—that's the right place.
Enrollment runs through Maven, and this course is covered by Maven's Satisfaction Guarantee: you're eligible for a full refund up to the midpoint of the course. After that, Maven reviews requests case-by-case.
Refunds are processed by Maven directly. If you'd like a hand with the process—or want to talk through a transfer instead—email maven@jaywolff.com with your enrollment email and cohort.
Yes. You can transfer your enrollment to a later cohort once, at no charge, any time before the second session of your current cohort. Further transfers are handled case-by-case.
To transfer, email maven@jaywolff.com.
If the course isn't a fit, email maven@jaywolff.com and tell me what you were hoping to get out of it. We'll figure out the right next step together—a refund through Maven, a transfer to a later cohort, or a pointer to a resource that fits better. No pitch, no pressure.
If I cancel or postpone a cohort, your enrollment automatically moves to the next confirmed cohort—nothing required from you. If the new dates don't work, email maven@jaywolff.com and you'll receive a full refund instead.
Every session is recorded and posted to your Maven course page, typically within 24 hours. Recordings stay available to enrolled students indefinitely—no cutoff. That said, the course is built to be attended live; recordings are the safety net, not the plan.
Office Hours run every Friday at 9:00am Pacific on Maven during the course's live weeks. Drop in any week your cohort is active—bring real work and real questions. Sessions are recorded and available to your cohort, so you can catch up on any Friday you miss. The final week closes with the fourth live session in its regular class slot, so there are no Office Hours that week.
The 30- and 90-day revisits are scheduled with your cohort at the end of the course, and I run them. Attendance is optional but strongly encouraged—it's the part of the course that turns insights into deployments. Bring what's worked. Bring what hasn't.
Maven sends a receipt to your enrollment email at checkout. If you or your company need a formatted invoice, check your student portal: it's available on your “My Courses” page via Maven at maven.com/me.
Company-sponsored enrollment is welcome. For 3+ seats from the same organization, email maven@jaywolff.com before enrolling—there's a team rate.
This is a professional learning environment. Respect for your cohort members—and for what they share about their work in confidence—is required.
What you share about your work stays inside your cohort. Session and Office Hours recordings are available only to your cohort—never public, never used for marketing. Maven holds your enrollment and payment data under their own policy.
Didn't see your situation?
maven@jaywolff.com