Course support

stubState the refund window in plain language. Example placeholder: "Full refund available up to 7 days before the cohort start date. After the cohort begins, refunds are handled case-by-case."

To request a refund, email maven@jaywolff.com with your enrollment email and cohort.

stubTransfer policy—yes/no, when allowed, any limits, whether a fee applies. Example placeholder: "You can transfer your enrollment to a later cohort once at no charge, up until the third session of your current cohort."

To transfer, email maven@jaywolff.com.

stubHandling for wrong-fit cases. Example placeholder: "If the course isn't a fit, email me and we'll figure out the right next step—refund, transfer to a different program, or recommending a better resource."

Email maven@jaywolff.com and tell me what you were hoping to get out of it. No pitch, no pressure.

stubCancellation handling on the instructor side. Example placeholder: "If a cohort is cancelled or postponed by me, enrolled students receive a full refund or the option to move to the next confirmed cohort, their choice."

stubRecording policy—whether sessions are recorded, where they live (Maven course portal), how long they're available, async participation. Example placeholder: "Every session is recorded and posted to your Maven course page within 24 hours. Recordings stay available throughout your cohort and for 90 days after."

stubOffice Hours operational detail—when, where, how to join, whether they're recorded. Example placeholder: "Office Hours run every Friday at [time] on Maven. Drop in any week your cohort is active. Sessions aren't recorded so you can speak freely about real work."

stubHow revisits are scheduled, who runs them, whether attendance is required. Example placeholder: "30- and 90-day revisits are scheduled with your cohort at the end of the course. Attendance is optional but strongly encouraged—it's the part of the course that turns insights into deployments."

stubReceipt handling. Example placeholder: "Maven sends an automatic receipt to your enrollment email at checkout. For a company-formatted invoice, email me with your billing details and I'll send one over."

stubCompany-sponsored enrollment / multi-seat policy. Example placeholder: "Company-sponsored enrollment is welcome. For 3+ seats from the same organization, email me before enrolling—there's a team rate."

stubShort cohort code of conduct + how to report a concern. Example placeholder: "This is a professional learning environment. Respect for cohort members and what they share in confidence is required. Concerns can be raised privately by email and will be handled discreetly."

stubWhat data is collected, how it's used, what stays confidential (especially work students bring to Office Hours). Example placeholder: "Anything you share about your work in Office Hours stays in Office Hours. Maven holds your enrollment/payment data per their policy."